10 May 2017 11:03 AM
Even the most efficient practices will run late from time to time. Most patients understand that emergencies and unforeseen circumstances are unpreventable, and many only get frustrated when they feel their time is not being respected.
However, the seating you choose for your reception area can work wonders in reducing patient frustration and increasing the efficiency of your staff.
Here are some things you should keep in mind when choosing the perfect seating for you reception area:
1. Provide workspaces
Some will be missing out on valuable work time while they’re sitting in your reception area, so why not provide two or three workstations where busy professionals can work comfortably while they wait. Complete with USB charging points, patients can set up with their laptops or tablets and not miss a beat.
2. Offer child-friendly corners
Allow parents to entertain their kids away from other patients in a child-friendly corner that features a kid-sized table and chairs for colouring in – along with seating for a parent or guardian so its easy for them to supervise. That will not only make the waiting more pleasant for child and parent, but will also ensure they are not annoying your other patients.
3. Make it flexible
If you have the space, divide your reception area into zones – then choose different types of seating to suit each zone. For example, a comfy lounge set around a TV could be complemented by armchairs in a separate zone for quiet reading.
4. Think outside the box
Maximise any external areas you have access to such as a courtyard or balcony with built-in bench seating. Make it comfortable and encourage waiting patients to make and take phone calls in this area so they don’t disturb other patients waiting inside. It can also be a great escape for parents trying to calm crying infants or for other patients who are coughing or sneezing and may feel self conscious about spreading their germs inside.
5. Add a touch of luxury
Why not splurge on a massage chair for your reception area? It will help any particularly anxious patients to relax before their appointment, and provide an unexpected highlight that your patients may feel is worth sharing on social media or with friends via traditional word of mouth. The same goes for seating equipped with MP3 players or tablets to appeal to teen patients.
6. Keep it practical
Luxury is great, but you also need to keep it practical. Choose materials for your seating that are hard wearing and are easy to wipe clean. Opting for custom-made built-in seating will often give you a range of options when it comes to the choice of material for your seating.
7. Don’t forget your staff
Happy reception staff often means happy patients and improved efficiency. That’s why it’s important to never skimp on seating for your reception staff. Choose ergonomic seating that will keep back and neck pain away so your team can focus on the task at hand.
Cassin’s specialises in custom medical fit outs; dental fit outs; radiology fit outs and veterinary fit outs with more than 28 years of experience in the healthcare industry. Call our friendly team on 1300 122 774 to find out what we can do for you.