18 Jul 2014 10:49 AM
Does it frustrate you being surrounded by clutter and piles of paper on your desk, simply because you have nowhere else to put it?
Worse still, are your patients and staff feeling frustrated at the mess and disorganisation that they see in your clinic?
If so, it might be time to think how you can improve your services.
The benefits of a more efficiently planned office can be huge. Not only can it quickly and easily help you and your staff to become more organised, but it will also have a positive effect on your staff – and most importantly your patients.
Once you are operating at maximum efficiency, your staff will be so much happier dealing with fewer customer complaints about wait times too!
Your patients should always be at the forefront of your mind when creating a more efficient practice, which you can achieve through one of two options – relocating or renovating. Obviously both of these things will incur costs, but you have to decide which one is the best decision for you.
Ultimately you’ll want a more productive, high performance practice while still keeping your patients comfortable and happy. So what do you need to consider?
Here are 9 crucial issues to consider that will help you in the decision making process:
1. Current Needs vs Future Needs
Consider the current and future needs of your practice. What is your strategic plan – does it include expansion?
2. Must Haves Vs Nice To Haves
What are your ‘must have’ improvements and what are your ‘nice to have’ improvements?
3. Know Where You Stand With Costs
Make sure you get detailed costings for price comparisons between relocating and renovating – and always get more than one quote.
4. Space Considerations
How much space does your practice actually need? Review your current space and find where improvements can be made.
5. Get Mapping
Create a ‘value stream mapping,’ which will map out every step your patient goes through – from making an appointment to leaving your practice after an appointment.
The main aim of this process is to find areas that add value versus actions that are considered a waste (i.e. waiting in the queue for too long). It’s a great way to help you see where improvements can be made.
6. Get Your Employees On Board
Its common for staff to fear change and uncertainty, so no matter what decision you make, it’s important to get your employees on board with the project. The last thing you want is staff negativity reflecting onto your patients.
7. & 8. Considerations For A Relocation
Two big questions you must think about when considering a relocation:
- Will I lose existing patients if I relocate?
- Will I lose any staff if they have to travel further to work?
9. For A Renovation…
Look beyond the floor plan and enlist the services of professionals to get confirmation on structural elements. This is a necessary investment that will certainly pay off in the long run. Omitting expert advice can be very costly.
Once you have considered all of the above questions and have done your research, you may decide to postpone the whole project, as neither option feels right to you.
If this is the case, set yourself a reminder to revisit the project again in 12 months time, or if the market changes or staff levels change.
But if you’re keen to proceed with your relocation or renovation, the highly experienced Cassin & Sons team are here to help. Call us on 1300 122 774 for a friendly and obligation free quote.